5 Steps to Preventing Phone Hacking and Dial Through Fraud

Posted: 4th June 2015
5 Steps to Preventing Phone Hacking and Dial Through Fraud

Our previous blog looked at the two issues people are referring to when they talk about phone hacking; voicemail hacking and dial through fraud. The blog identified that whilst both predominantly occur by accessing an individual’s voicemail using a PIN, voicemail hacking tends to be to gain information whereas dial through fraud is usually conducted […]


Phone Hacking and Dial Through Fraud: How does it happen?

Posted: 1st June 2015
Phone Hacking and Dial Through Fraud: How does it happen?

This week, we’re focusing on one of the most common concerns we hear when meeting new customers: phone hacking.  Interestingly, people tend to use the phrase “phone hacking” in relation to both voicemail hacking and dial through fraud, but what’s the difference between these two and how can you prevent them from happening to you […]


Ofcom Changes to Non-Geographic Numbers

Posted: 11th May 2015
Ofcom Changes to Non-Geographic Numbers

You may well remember that changes were made to non-geographic numbers last year. These changes saw the rules amended to ensure that all consumers had a basic rate phone number to call for all after sales support and services Ofcom have now moved to make all non-geographic call charges even clearer.  From July 1st 2015, […]


The Business Show: Meet us at stand 1440

Posted: 5th May 2015
The Business Show: Meet us at stand 1440

If you are a current business owner looking to grow your company, or want to start your own business then The Business Show at London’s ExCeL is the place to be over 13th-14th May 2015.  Pioneer Business Systems will be exhibiting at this two day event, so come and see us at stand 1440 to […]


History of Communication

Posted: 15th April 2015
History of Communication

Ever wondered how communication has progressed from the stone age through to where we are now? We’ve created our history of communication to show you how civilisation has moved from using smoke signals to warn of danger, through to the birth of communicative wearable technology in 2015.


Net neutrality: what is it and why should you care?

Posted: 19th March 2015
Net neutrality: what is it and why should you care?

An ongoing legal case in the US has the potential to impact the way you use the internet.  The battle surrounds the concept of net neutrality, but what is net neutrality and why should we care about it? Net neutrality: the key points Net neutrality is the idea that all web traffic is equally important and […]


Not all call centres are created equal: Our 6 tips to create a better call centre environment

Posted: 4th March 2015
Not all call centres are created equal: Our 6 tips to create a better call centre environment

We’ve seen a lot in the press recently about the negative perception of call centres here in the UK, ranging from a survey that has call centres as one of the least desirable places to work, through to a BBC interview which highlighted a negative, but not uncommon, experience of working in one.  These stories, […]


UK & Ireland Accents Quiz

Posted: 28th January 2015
UK & Ireland Accents Quiz

*If you’re using the Safari browser, you will need to enable Javascript for the quiz to function correctly* Communication is a vital part of the business world, and can range from internal meetings and customer relations to chats with colleagues locally and across multiple sites and offices. With all these different places comes many different accents, […]


Huawei: The Global Company Challenging for Your Mobile Attention

Posted: 26th January 2015
Huawei: The Global Company Challenging for Your Mobile Attention

There’s a chance you’ve never heard of Huawei, but if you’re considering a new mobile phone this year, you’ll no doubt come across them thanks to their rapidly growing presence in the UK. Huawei have a storied history; they’re one of the largest network equipment providers in the world, and used to build white-label mobile […]


UKIP’s wrong number: what should happen in a case of mistaken identity?

Posted: 22nd January 2015
UKIP’s wrong number: what should happen in a case of mistaken identity?

When creating advertising or marketing material to be shown to the public, many people will have had the same recurring worry: what if there is a printing error or mistake? This week, we saw this go spectacularly wrong for UKIP, as they managed to display a phone number they didn’t own on their billboard material. […]


Introducing… Captain Call Dare!

Posted: 26th November 2014
Introducing… Captain Call Dare!

  We know that office phone calls aren’t exactly the most exciting part of your day. Let’s be honest, they can sometimes be heavy with cliché’s and conversations about nothing in particular, so they’re not exactly something that fills you with excitement. Because we’re believers in all things business phone system related, we looked at […]


The new Pioneer Business Systems Website

Posted: 14th November 2014
The new Pioneer Business Systems Website

  You may well have noticed that our Pioneer Business Systems website has changed quite considerably from what it was just over 2 months ago.  To bring you up to speed with our new site, we’ve put together this brief blog to highlight what we’ve changed, and more importantly, why we’ve done it. New Navigation […]


Pioneer ‘s Fangtastic Halloween

Posted: 3rd November 2014
Pioneer ‘s Fangtastic Halloween

There are a lot of things that we do well here at Pioneer Business Systems, one of which is fancy dress. Invited to dress up in their most ghoulish attire for Halloween, the team once again delivered an amazing effort. We’ll be updating this page throughout the week to show you the great effort the […]


iOS Problems and Apple’s Bad Press: A Timeline

Posted: 2nd October 2014
iOS Problems and Apple’s Bad Press: A Timeline

It would be fair to say that the past few months have been some of the more eventful in Apple’s recent history, with much heralded new product releases, the “bendgate” story and iOS problems. We thought we would take a closer look at how all these issues have unfolded from the start, to present a […]


Flexible Working- Are You Ready?

Posted: 3rd July 2014
Flexible Working- Are You Ready?

New changes surrounding flexible working have recently come into effect.  From 30th June 2014, employees with 26 weeks service or more will be able to request flexible working (or a new variation in work pattern, to quote the official statement).  This could include, part-time or term-time working, job sharing, shift work and/or working from home […]


UK Floods: Pioneer’s Perspective

Posted: 17th February 2014
UK Floods: Pioneer’s Perspective

Last week, in response to the flooding across the UK, Paul wrote a great post explaining how features of our business phone systems can help alleviate some flood-created accessibility problems.  As a business employing over 170 staff, many of whom spend all week on the road consulting, installing systems or supporting our current customers, we […]


How do I know if my business systems are up to date?

Posted: 14th February 2014
How do I know if my business systems are up to date?

In a business world which is increasingly dominated by technological advancements, staying up with the latest developments can be tricky.  Unless a change, advancement or development is trumpeted then it can pass us by all too easily and we can find ourselves not using all the tools at our disposal.  This is particularly true in […]


Has your business been affected by the recent bad weather?

Posted: 12th February 2014
Has your business been affected by the recent bad weather?

We’ve all been effected by the recent bad weather across Britain.  Flood warnings were put in place across many areas of England and Wales amid the worst floods for decades.  Sir David King, the Government’s  special envoy on climate change said the UK must do more to manage the problem, potentially doubling spending to £1bn […]


Business Phone Systems: How to Treat a Business like a Person using CTI

Posted: 7th February 2014
Business Phone Systems: How to Treat a Business like a Person using CTI

Have you ever considered how important a role a business phone system plays in creating a good relationships with customers? Much has been written recently advocating treating a business to business relationship in the same way that you would treat a personal one. The thinking behind this is fairly simple; we’re increasingly happy to do […]


What is CTI (Computer Telephony Integration) & How Does It Benefit Small Businesses?

Posted: 6th February 2014
What is CTI (Computer Telephony Integration) & How Does It Benefit Small Businesses?

What Is CTI (Computer Telephony Integration)? As the name suggests, CTI allows for your computer to work in injunction with your phone system, creating a number of business improving benefits such as Call Logging, Google integration and One Click Calling. As with the video above, we’ll now show how CTI, which is a standard part […]