Has your business been affected by the recent bad weather?

Posted 12th February 2014
By Matthew Watts

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We’ve all been effected by the recent bad weather across Britain.  Flood warnings were put in place across many areas of England and Wales amid the worst floods for decades.  Sir David King, the Government’s  special envoy on climate change said the UK must do more to manage the problem, potentially doubling spending to £1bn a year by 2020, as extreme weather events are likely to become more frequent.

“The important thing to get across is the simple notion that storms and severe weather conditions that we might have expected to occur once in 100 years, say, in the past may now be happening more frequently,” he told BBC Radio 5 Live.  To read this story in full, please click here.

Road closures, high winds, flooding; they all affect our businesses but what can you do to keep your business running normally? With modern business phone system features such as call divert, CTI and voicemail you can ensure minimal disruption.  Let’s take a look at the call divert function as an example.  Call divert is a great way to make sure you never miss a call and could mean the difference between taking an order or missing out on thousands of pounds of lost revenue.  Let’s take a look at some of call divert’s key benefits:

Availability

  • Makes key personnel available even when they are out of the office.
  • Phone calls can be forwarded to an employee’s mobile phone or home phone.
  • Call forwarding can call a series of numbers until it gets an answer.
  • Always be within reach to speak directly to customers.

Voicemail alternatives

  • Some customers find voicemail impersonal
  • Call divert prevents callers from being faced with a voicemail message.
  • You can still use voicemail as a final option; after all number options have been tried, the final number would allow for a voicemail message.

Working on the move

  • Increases employee mobility without reducing communication.
  • Makes it easier for employees to travel, whether on an extended international trip or simply by stepping out of the office for a few minutes, without the risk of missing an important call.

Increasing Presence

  • Allows a business to expand its perceived presence by having multiple numbers forwarded to the same central location.
  • Lets customers call a local or free number, which then forwards their calls to the business’s switchboard or main phone line. Customers may prefer this to placing a long-distance call, which may involve additional charges and give the impression that the business is distant or not technologically up-to-date.

As you can see it’s a very simple but highly effective function that is easy to set up.  If you’d like to speak to us about this feature and others within our business phone system, please contact us.

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