Blog

5 Steps to Preventing Phone Hacking and Dial Through Fraud

Posted: 4th June 2015
5 Steps to Preventing Phone Hacking and Dial Through Fraud

Our previous blog looked at the two issues people are referring to when they talk about phone hacking; voicemail hacking and dial through fraud. The blog identified that whilst both predominantly occur by accessing an individual’s voicemail using a PIN, voicemail hacking tends to be to gain information whereas dial through fraud is usually conducted […]


Phone Hacking and Dial Through Fraud: How does it happen?

Posted: 1st June 2015
Phone Hacking and Dial Through Fraud: How does it happen?

This week, we’re focusing on one of the most common concerns we hear when meeting new customers: phone hacking.  Interestingly, people tend to use the phrase “phone hacking” in relation to both voicemail hacking and dial through fraud, but what’s the difference between these two and how can you prevent them from happening to you […]


Ofcom Changes to Non-Geographic Numbers

Posted: 11th May 2015
Ofcom Changes to Non-Geographic Numbers

You may well remember that changes were made to non-geographic numbers last year. These changes saw the rules amended to ensure that all consumers had a basic rate phone number to call for all after sales support and services Ofcom have now moved to make all non-geographic call charges even clearer.  From July 1st 2015, […]


History of Communication

Posted: 15th April 2015
History of Communication

Ever wondered how communication has progressed from the stone age through to where we are now? We’ve created our history of communication to show you how civilisation has moved from using smoke signals to warn of danger, through to the birth of communicative wearable technology in 2015.


Not all call centres are created equal: Our 6 tips to create a better call centre environment

Posted: 4th March 2015
Not all call centres are created equal: Our 6 tips to create a better call centre environment

We’ve seen a lot in the press recently about the negative perception of call centres here in the UK, ranging from a survey that has call centres as one of the least desirable places to work, through to a BBC interview which highlighted a negative, but not uncommon, experience of working in one.  These stories, […]


UK & Ireland Accents Quiz

Posted: 28th January 2015
UK & Ireland Accents Quiz

*If you’re using the Safari browser, you will need to enable Javascript for the quiz to function correctly* Communication is a vital part of the business world, and can range from internal meetings and customer relations to chats with colleagues locally and across multiple sites and offices. With all these different places comes many different accents, […]


Huawei: The Global Company Challenging for Your Mobile Attention

Posted: 26th January 2015
Huawei: The Global Company Challenging for Your Mobile Attention

There’s a chance you’ve never heard of Huawei, but if you’re considering a new mobile phone this year, you’ll no doubt come across them thanks to their rapidly growing presence in the UK. Huawei have a storied history; they’re one of the largest network equipment providers in the world, and used to build white-label mobile […]


UKIP’s wrong number: what should happen in a case of mistaken identity?

Posted: 22nd January 2015
UKIP’s wrong number: what should happen in a case of mistaken identity?

When creating advertising or marketing material to be shown to the public, many people will have had the same recurring worry: what if there is a printing error or mistake? This week, we saw this go spectacularly wrong for UKIP, as they managed to display a phone number they didn’t own on their billboard material. […]


The new Pioneer Business Systems Website

Posted: 14th November 2014
The new Pioneer Business Systems Website

  You may well have noticed that our Pioneer Business Systems website has changed quite considerably from what it was just over 2 months ago.  To bring you up to speed with our new site, we’ve put together this brief blog to highlight what we’ve changed, and more importantly, why we’ve done it. New Navigation […]


UK Floods: Pioneer’s Perspective

Posted: 17th February 2014
UK Floods: Pioneer’s Perspective

Last week, in response to the flooding across the UK, Paul wrote a great post explaining how features of our business phone systems can help alleviate some flood-created accessibility problems.  As a business employing over 170 staff, many of whom spend all week on the road consulting, installing systems or supporting our current customers, we […]


How do I know if my business systems are up to date?

Posted: 14th February 2014
How do I know if my business systems are up to date?

In a business world which is increasingly dominated by technological advancements, staying up with the latest developments can be tricky.  Unless a change, advancement or development is trumpeted then it can pass us by all too easily and we can find ourselves not using all the tools at our disposal.  This is particularly true in […]


Business Phone Systems: How to Treat a Business like a Person using CTI

Posted: 7th February 2014
Business Phone Systems: How to Treat a Business like a Person using CTI

Have you ever considered how important a role a business phone system plays in creating a good relationships with customers? Much has been written recently advocating treating a business to business relationship in the same way that you would treat a personal one. The thinking behind this is fairly simple; we’re increasingly happy to do […]


What is CTI (Computer Telephony Integration) & How Does It Benefit Small Businesses?

Posted: 6th February 2014
What is CTI (Computer Telephony Integration) & How Does It Benefit Small Businesses?

What Is CTI (Computer Telephony Integration)? As the name suggests, CTI allows for your computer to work in injunction with your phone system, creating a number of business improving benefits such as Call Logging, Google integration and One Click Calling. As with the video above, we’ll now show how CTI, which is a standard part […]


How should you pay for a business phone system? The importance of having capital where you need it

Posted: 5th February 2014
How should you pay for a business phone system? The importance of having capital where you need it

One of the most frequently cited problems of businesses in the SME sector is their lack of working capital to spend on projects which need significant investment to move their business forward. We’ve seen this problem first hand countless times; it’s one of the most frequently cited reasons why people tend to avoid updating their phone […]


How did you handle the “Super Sickie”? Practical ways to Improve Business Performance with telephone systems

Posted: 4th February 2014
How did you handle the “Super Sickie”?  Practical ways to Improve Business Performance with telephone systems

Yesterday was, statistically speaking, the day that you were most likely to have lost members of staff to illness. The Employment Law Advisory Services (ELAS) notes that first Monday of February costs the UK economy around £34m in lost production and opportunities.  Dubbed the “Super Sickie” in the US due to it being the day […]


Have you thought about Call Recording?

Posted: 17th January 2014
Have you thought about Call Recording?

2014 has arrived – have you been receiving a reliable service from your current telephone system and provider?  Are you happy with lead times and service you have been given? If the answer is no then why not speak to us? Pioneer Business Systems are an award winning supplier of business telephone systems to small […]


Introducing The Pulse; Our Monthly Customer Newsletter

Posted: 16th January 2014
Introducing The Pulse; Our Monthly Customer Newsletter

We’re proud to introduce our monthly customer newsletter: The Pulse!  The Pulse is an e-newsletter that is sent to our customers to promote useful, business enhancing products and services available from us here at Pioneer Business Systems.  From Call Recording to Call Divert through to information about additional services such as Broadband to Business Mobiles, […]


Phone hacking is on the rise costing millions to UK businesses

Posted: 16th September 2013
Phone hacking is on the rise costing millions to UK businesses

A recent interview on BBC Radio 4 explored the growing trend of criminals hacking phone systems and the effect it is having on a large number of business in the UK. Phone hacking is a type of fraud which is costing businesses millions of pounds; the police are calling it “dial through fraud”. Criminals hack […]