Business Phone Systems

5 Steps to Preventing Phone Hacking and Dial Through Fraud

Posted: 4th June 2015
5 Steps to Preventing Phone Hacking and Dial Through Fraud

Our previous blog looked at the two issues people are referring to when they talk about phone hacking; voicemail hacking and dial through fraud. The blog identified that whilst both predominantly occur by accessing an individual’s voicemail using a PIN, voicemail hacking tends to be to gain information whereas dial through fraud is usually conducted […]


Not all call centres are created equal: Our 6 tips to create a better call centre environment

Posted: 4th March 2015
Not all call centres are created equal: Our 6 tips to create a better call centre environment

We’ve seen a lot in the press recently about the negative perception of call centres here in the UK, ranging from a survey that has call centres as one of the least desirable places to work, through to a BBC interview which highlighted a negative, but not uncommon, experience of working in one.  These stories, […]


UKIP’s wrong number: what should happen in a case of mistaken identity?

Posted: 22nd January 2015
UKIP’s wrong number: what should happen in a case of mistaken identity?

When creating advertising or marketing material to be shown to the public, many people will have had the same recurring worry: what if there is a printing error or mistake? This week, we saw this go spectacularly wrong for UKIP, as they managed to display a phone number they didn’t own on their billboard material. […]


Introducing… Captain Call Dare!

Posted: 26th November 2014
Introducing… Captain Call Dare!

  We know that office phone calls aren’t exactly the most exciting part of your day. Let’s be honest, they can sometimes be heavy with cliché’s and conversations about nothing in particular, so they’re not exactly something that fills you with excitement. Because we’re believers in all things business phone system related, we looked at […]


UK Floods: Pioneer’s Perspective

Posted: 17th February 2014
UK Floods: Pioneer’s Perspective

Last week, in response to the flooding across the UK, Paul wrote a great post explaining how features of our business phone systems can help alleviate some flood-created accessibility problems.  As a business employing over 170 staff, many of whom spend all week on the road consulting, installing systems or supporting our current customers, we […]


How do I know if my business systems are up to date?

Posted: 14th February 2014
How do I know if my business systems are up to date?

In a business world which is increasingly dominated by technological advancements, staying up with the latest developments can be tricky.  Unless a change, advancement or development is trumpeted then it can pass us by all too easily and we can find ourselves not using all the tools at our disposal.  This is particularly true in […]


Has your business been affected by the recent bad weather?

Posted: 12th February 2014
Has your business been affected by the recent bad weather?

We’ve all been effected by the recent bad weather across Britain.  Flood warnings were put in place across many areas of England and Wales amid the worst floods for decades.  Sir David King, the Government’s  special envoy on climate change said the UK must do more to manage the problem, potentially doubling spending to £1bn […]


Business Phone Systems: How to Treat a Business like a Person using CTI

Posted: 7th February 2014
Business Phone Systems: How to Treat a Business like a Person using CTI

Have you ever considered how important a role a business phone system plays in creating a good relationships with customers? Much has been written recently advocating treating a business to business relationship in the same way that you would treat a personal one. The thinking behind this is fairly simple; we’re increasingly happy to do […]