Computer Telephony Integration

Flexible Working- Are You Ready?

Posted: 3rd July 2014
Flexible Working- Are You Ready?

New changes surrounding flexible working have recently come into effect.  From 30th June 2014, employees with 26 weeks service or more will be able to request flexible working (or a new variation in work pattern, to quote the official statement).  This could include, part-time or term-time working, job sharing, shift work and/or working from home […]


How do I know if my business systems are up to date?

Posted: 14th February 2014
How do I know if my business systems are up to date?

In a business world which is increasingly dominated by technological advancements, staying up with the latest developments can be tricky.  Unless a change, advancement or development is trumpeted then it can pass us by all too easily and we can find ourselves not using all the tools at our disposal.  This is particularly true in […]


Has your business been affected by the recent bad weather?

Posted: 12th February 2014
Has your business been affected by the recent bad weather?

We’ve all been effected by the recent bad weather across Britain.  Flood warnings were put in place across many areas of England and Wales amid the worst floods for decades.  Sir David King, the Government’s  special envoy on climate change said the UK must do more to manage the problem, potentially doubling spending to £1bn […]


Business Phone Systems: How to Treat a Business like a Person using CTI

Posted: 7th February 2014
Business Phone Systems: How to Treat a Business like a Person using CTI

Have you ever considered how important a role a business phone system plays in creating a good relationships with customers? Much has been written recently advocating treating a business to business relationship in the same way that you would treat a personal one. The thinking behind this is fairly simple; we’re increasingly happy to do […]