Dear Customer,
At 4Com, we are committed to providing you with the best possible service and solutions to keep your business connected and thriving. We’re continuing to keep Britain working and we continually review our offerings as the industry changes.
As a result of a recent review, some of our suppliers have revised their pricing structures and to align with these changes and continue to deliver the service you expect, we need to make some changes to our pricing.
The Terms and Conditions of your contract with 4Com allows for an annual increase to your monthly charges in line with the prevailing RPI rates.
3.4 The Supplier reserves the right on not less than one months’ notice to increase the charges for Services (including for the avoidance of doubt any Support Services) on an annual basis with effect from April of each year in line with the percentage increase in the Retail Prices Index in the preceding 12-month period for which figures have been made available by the Office for National Statistics (or since the last such price increase, if longer).
What are the price changes for 2026?
The pricing for your services will increase in line with the Terms and Conditions of your contract.
- Agreements dated before 17/01/2025 will be adjusted by RPI 4.2%.
- Agreements dated on or after 17/01/2025 will follow the pricing details outlined in your contract. All additional non-contractual services will be adjusted by RPI 4.2%.
This increase applies to all service charges from 1st April 2026. Therefore, any charges billed a month in advance will increase in the invoice sent mid-March, while any charges that are not billed in advance will not show the increase until the invoice sent mid-April.
Network Services
We are always here to assist you. If you have any questions or concerns regarding the changes mentioned above, please feel free to contact our dedicated team billing@4com.co.uk.
We wish to thank you for your understanding, and for your continued business.
Yours sincerely,
For and on behalf of 4Com Network Services Limited